SHIPPING & RETURNS
Shipping Policy
At The Coil Apothecary, we strive to ensure that your orders are processed and delivered to you in a timely manner. Please read the following shipping policy to understand how we handle shipping:
**Processing Time:**
- All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
**Shipping Rates and Delivery Estimates:**
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery estimates will be provided to you upon checkout based on your location and the shipping method chosen.
**Customs, Duties, and Taxes:**
- The Coil Apothecary is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
**Damages:**
- The Coil Apothecary is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
**International Shipping Policy:**
- We currently do not ship outside the United States.
**Questions:**
- If you have any questions about the shipping policy, please contact us at fromthecoil@gmail.com
Return & Exchange Policy
At The Coil Apothecary, we strive for your utmost satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy.
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- Eligibility: Items must be returned within 30 days of purchase, unused and in their original condition.
- Refunds: Refunds will be issued to the original payment method upon receipt and inspection of the returned items.
- Return Process: Please contact us thehoneywatabotanica@gmail.com to initiate the return process. Once approved, you will receive instructions on how to return your items.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
- Exchanges: Unfortunately, we do not offer exchanges at this time. However, you may return your item for a refund and place a new order for the desired item.
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For more information or assistance with returns, please contact us thehoneywatabotanica@gmail.com. Thank you for choosing The Coil Apothecary for your holistic wellness needs.