STORE POLICY

Customer Care

At The Coil Apothecary, we are committed to providing exceptional service and fostering a positive experience for our valued customers. Please review our store policies below:

1. **Shipping:** We strive to process and ship orders promptly. Orders are typically processed within 1-3 business days. Shipping times may vary depending on your location and selected shipping method.

2. **Returns and Exchanges:** We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please refer to our return policy for eligibility, refund process, and instructions.

3. **Privacy and Security:** Your privacy and security are paramount to us. We utilize industry-standard security measures to protect your personal information and ensure secure transactions. Please review our privacy policy for more details.

4. **Customer Support:** We are here to assist you with any questions, concerns, or feedback you may have. Contact us via email, phone, or through our website's contact form, and we'll be happy to help.

5. **Community Guidelines:** We are committed to fostering a respectful and inclusive community. Please review our community guidelines for information on acceptable behavior and interactions within our online platforms.

By shopping with The Coil Apothecary, you agree to abide by our store policies. We appreciate your trust and support as we strive to help you on your journey to holistic wellness. If you have any further questions or require assistance, don't hesitate to contact us. Thank you for choosing The Coil Apothecary.

Privacy & Safety

At The Coil Apothecary, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. **Information Collection:**
- We may collect personal information such as your name, email address, shipping address, and payment details when you place an order or sign up for our newsletter.
- We may also collect non-personal information such as your IP address, browser type, and device identifiers for analytics and website optimization purposes.

2. **Information Usage:**
- We use the information we collect to process your orders, communicate with you about your purchases, and provide customer support.
- With your consent, we may also use your email address to send you promotional offers, newsletters, and updates about our products and services.
- We may use non-personal information for website analytics, marketing, and improving the user experience.

3. **Information Disclosure:**
- We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfill your orders or comply with legal requirements.
- We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep your information confidential.
- We may disclose your information when required by law or to protect our rights, property, or safety, or that of others.

4. **Data Security:**
- We implement a variety of security measures to protect your personal information, including encryption, firewalls, and secure socket layer (SSL) technology.
- We regularly review and update our security practices to ensure the highest level of protection for your data.

5. **Cookies:**
- We use cookies to enhance your browsing experience and analyze website traffic.
- You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly as a result.

6. **Children's Privacy:**
- Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from individuals under 13 years of age.

7. **Changes to Privacy Policy:**
- We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of these changes.

By using our website or providing us with your information, you consent to the terms of this Privacy Policy. If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us. Thank you for trusting The Coil Apothecary with your privacy.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments